Data deletion

1. Email support@adwave.com from the email address on your Waverunner account when possible.
2. Use the subject line: Data deletion request.
3. Include in the body:
   • Your full name
   • Your account email
   • Your organization or business name (if any)
   • Whether you want (a) platform connection data deleted (Meta / Google / Reddit), (b) your full Waverunner account deleted, or both
   • Optional: a Meta app-scoped user id from Facebook → Settings & privacy → Settings → Apps and websites, if you have one
4. We verify the request (we may ask for a short confirmation reply) before deleting.

The same email process applies if you only interacted with our Meta app (for example after removing the app under Facebook Apps and websites) and do not have a Waverunner login.

After we verify your request, we delete or de-identify personal data associated with you and any platform connection we control, including as applicable: account profile and contact details; authentication or connection tokens and Meta / Google / Reddit linkage records; hashed identifiers we stored for audience matching on your behalf; and other personal data we hold to provide the Waverunner service for that person or organization.

• Billing, ledger, tax, and other financial or transaction records we are legally required to keep, for the retention period required by law
• Records needed to establish, exercise, or defend legal claims
• Aggregated or anonymized data that cannot reasonably identify you
• Data for which the advertiser (not Waverunner) is the controller, for example events collected by a tracking tag on an advertiser's website, which we process on the advertiser's behalf. Those requests should go to the advertiser first; we assist them with verified requests

We aim to acknowledge receipt and complete deletion of eligible personal data within 30 days of a verified request (sooner when practical). If we cannot delete something because of legal retention, we will say so in our reply and explain what was retained.

You can remove our app in Facebook → Settings & privacy → Settings → Apps and websites, then request that your data be deleted. We publish this instructions URL for Meta's App Dashboard (User data deletion). Those requests are fulfilled through the email process on this page.

If you connected Google Ads, YouTube, or Reddit assets through Waverunner, or want us to remove hashed match data we uploaded to those platforms for your campaigns, use the same email process. Removals from Google Customer Match, Meta custom audiences, and Reddit custom audiences are propagated when we delete or when an advertiser turns audience sync off, subject to each platform's processing times.

If you are a visitor to a business's website that uses Waverunner tracking or ads and want that business's data about you deleted, contact that advertised business (the controller). If an agency runs the ads and you cannot reach the business, contact the agency or email support@adwave.com. Waverunner processes that data on the advertiser's behalf and will assist the advertiser with verified requests.

If you are a client user invited by an agency, deleting your login does not delete the client organization. Ask the agency to close that workspace, or email us from the address on the account.

Questions about data deletion or privacy: support@adwave.com. Related: Privacy Policy · Terms of Service.