Wallet & billing

Each organization has its own wallet. Top-ups, campaign charges, starter credit, and optional extra-ad charges apply to the organization you have active in the sidebar (Individual and Team workspaces do not share a balance).

• Top up any amount from $30 to $50,000 (presets: $100, $250, $1,000).
• Payments run through Stripe Checkout; your card details never touch Waverunner's servers. Agents and API clients use wallet checkout on the API or MCP create_wallet_checkout and open the returned URL. See MCP.
• Every movement appears in the wallet ledger: deposits, campaign days, refunds, and delivery credits.

Each live campaign charges its daily budget once per active day, billed in US Eastern time. Charges are idempotent, so a campaign can never be double-charged for the same day.

If the wallet can't cover a campaign's day, that campaign pauses automatically and you get an email. Top up and the campaign starts back up on its own within the hour — or press Resume to restart it right away. Campaign charges never overdraw your wallet: no debt, ever.

A live campaign with nothing left that can serve ads is also paused before the next daily charge. If interest audiences are missing, open the campaign and press Rebuild reach — delivery relaunches when that finishes. You are not charged while paused.

Auto-refill is opt-in. When enabled, Waverunner tops up your wallet when the balance drops below roughly 3 days of live campaign spend, charging your saved card for the amount you chose (default $100, minimum $100).

• 3 consecutive failed charges disable auto-refill until you re-enable it.
• You can turn it off at any time in the wallet.

Agencies pay a license. Creative generation is billed to the agency at published unit prices. Managed client media is billed at cost from one agency wallet. Self-serve clients pay for their own ads. Campaigns pause only if the paying wallet cannot cover the day, never because of a spend band. See Agencies.

• Total launch failure: if no channel goes live on launch day, the full day’s charge is refunded automatically.
• Under-delivery credits: when channels deliver less than your daily budget authorized, the undelivered amount is credited back to your wallet automatically. You only pay for ads that actually ran. No support ticket needed.
• Partial launches: if some channels go live and others don’t, the day’s charge stands and the live channels keep running.
• Budget edits: no proration; today’s charge stands and the new budget applies from the next day.
• Pausing or ending: stops all future charges immediately.

If your bank reverses a wallet payment (a chargeback), the disputed amount is removed from your wallet (the one case where a balance can dip below zero). Auto-refill turns off, live campaigns pause if the balance goes negative, and you get an email explaining what happened. If the dispute later resolves in your favor, the amount is returned to your wallet automatically.